SHIPPING
Delivery availability, charges, and estimated timelines will be confirmed in the quotation before an order is accepted. Delivery time may vary depending on the product, quantity, customization, and customer location.
RETURNS & EXCHANGE
Standard products: Change-of-mind returns are accepted within 3 days of receipt, provided the item is unused and in its original condition and packaging. The customer is responsible for return transport costs.
Custom-made products: Change-of-mind returns are not accepted once production has started.
Damaged, defective or incorrect products: Please contact Ricco Furniture on WhatsApp at 00923344422011 with your order details and a description of the issue. We will assess the issue and arrange a suitable solution. The custom-made product restriction above applies to change-of-mind returns only.
REFUNDS
Eligible standard-product returns will be refunded after the returned item has been received and checked against the conditions above. Refund arrangements will be confirmed directly with the customer. For damaged, defective or incorrect products, any refund will form part of the solution agreed after assessment.
